Our answers to your questions
Click on a question below to see the answer.
Can’t find your question? Contact our customer care centre to get more answers. 
About Petro-Points Insurance Services:
Travel Insurance
Health Insurance
Life Insurance
About Petro-Points
What is Petro-Points Insurance Services?
Petro-Points Insurance Services offers Petro-Points members travel, health and life insurance products and services. We help you and your family get the right coverage to suit your needs, and collect Petro-Points too!
Petro-Points has partnered with Ingle International to provide insurance services to all members. Ingle International is a trusted industry leader, and provides products and services from all of the major insurance companies in Canada.
To learn more about Petro-Points Insurance Services and its providers, visit our About Us page.
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How do I contact Petro-Points Insurance Services?
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By Phone:
Toll free: 1-800-350-0126
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By Mail or In Person
460 Richmond St. W., Suite 100
Toronto, ON M5V 1Y1
Canada
Hours of Operation
Monday to Friday: 8:00am to 9:00pm ET
Saturday: 9:00am to 5:00pm ET
For more information about contacting us, visit our Contact Information page.
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Who provides the insurance?
The Petro-Points Insurance Services products are provided through Ingle
International, Inc. Ingle International is a trusted industry leader, and
works with most of the major insurance companies in Canada.
Ingle International, operating through Imagine Financial Ltd., works
with licensed insurance agents across Canada.
To learn more about Ingle International, Inc., please visit their corporate website.
To learn more about the Petro-Points Insurance Services providers, visit our About Us page.
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How do I collect Petro-Points on insurance?
Collecting Petro-Points on insurance products and services is easy!
Simply provide your Petro-Points card number when you make your purchase on-line or by phone. As a member, you will earn 10 Petro-Points for each $1 you spend on Petro-Points Insurance Services.
You may also be eligible for bonus points or special offers.
Check our How to Earn page to learn about current bonus Petro-Points offers.
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I’m not a Petro-Points member, can I still purchase insurance?
Of course you can! Petro-Points Insurance Services is open to everyone. Simply leave the Petro-Points membership field blank in your application.
Better yet, sign up for a Petro-Points membership, and begin collecting points today!
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How do I unsubscribe from the e-mail list?
We may occasionally contact you with special offers on insurance products and services, contests and bonus Petro-Points offers.
If you do not want to receive these updates, simply send an e-mail to unsubscribe@petro-pointsinsurance.com.
To learn more about our policies regarding client data, please review our Privacy Policy.
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How do I submit a claim on my Petro-Points insurance?
Claims information and instructions vary from product to product. To find out how to submit a claim for your Petro-Points Insurance, visit our Claims Information page.
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How do I get the right travel insurance to suit my needs?
Travel insurance products come in a variety of shapes and sizes, depending on your age, health condition and purpose of travel.
You can get started by choosing the link below that best describes your need:
Need help? Use our Product Selector Tool to help you find the right product for you.
You can also contact us at 1-800-350-0126 to speak with a customer care representative.
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Do you cover pre-existing medical conditions?
Coverage for pre-existing medical conditions depends on the exclusions and stability requirements of each travel insurance policy. If you meet these requirements, you are free to purchase the insurance.
If you have a pre-existing medical condition, you should always read your policy wording carefully to make sure you understand any limitations to your coverage.
If you do not meet the requirements for the insurance products listed on this website, contact our customer care centre at 1-800-350-0126. Our friendly and highly trained customer care representatives may be able to find an alternate product to suit your needs.
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Can I get protection in case I have to cancel my trip?
Trip Cancellation is included in our All-Inclusive Travel Insurance plan, which also includes baggage loss, trip interruption, and emergency medical coverage.
If you already have emergency medical coverage (through your employee benefits plan, for example), you may want to look at our Non-Medical Travel Insurance plan, which includes trip cancellation and interruption, as well as baggage loss.
Note: In order for Trip Cancellation to be valid, you must purchase your plan within 48 hours of your ticket or tour purchase.
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What kind of long-term travel medical coverage can I get?
Petro-Points Insurance Services offers two options for long-term travel medical coverage.
If you are travelling for less than six months, you will want to look at our International Travel section to find a product that suits your needs.
If you will be travelling for more than six months, or are planning to live abroad, our Expatriate / Long-Term Travel plan may suit your needs.
Note: If you are travelling for longer than six months, you will need to request an extension to your provincial health coverage in order to be eligible for some of our travel insurance plans.
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I am travelling with a group of 12. Can we get emergency medical coverage?
Petro-Points Insurance Services can create a custom quote for groups of 10 or more. Contact our customer care centre at 1-800-350-0126 or complete the Custom Quote Request Form for more information.
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I am self-employed. Can I get supplemental health insurance?
Petro-Points Insurance Services offers a flexible insurance plan that provides individuals with the same coverage as employees insured under a group plan. The plan features a set of core benefits, plus three optional add-on packages.
Visit our Individual Health Insurance page for more information.
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I own a small business with 5 employees. Can I get a group
health plan for my staff?
Petro-Points Insurance Services can help you design a plan that will
suit the needs of your business, whether you’re a start-up with 3
employees or a growing business with multi-national offices.
Visit our Employee
Group Health page for more information.
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Does Petro-Points Insurance Services offer life insurance products?
At Petro-Points Insurance Services, we offer three categories of Life Insurance and Living Benefits. Please choose a link below to learn more about the products:
If you have further questions, you can contact our customer care centre at 1-800-350-0126.
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What’s the best life insurance product for me?
Your choice of life insurance or living benefits depends largely on the need that you are trying to fulfill. Life Insurance and Living Benefits can help provide a financial cushion for your loved ones in the event of a debilitating accident or premature death.
At Petro-Points Insurance Services, we offer three categories of Life Insurance and Living Benefits. Please choose a link below to learn more about the products:
If you have further questions, you can contact our customer care centre at 1-800-350-0126.
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I have an illness, can I still get life insurance?
Life Insurance and Living Benefits are assessed on an individual basis. Your pre-existing medical condition will be a factor, but your assessment will depend on the type and severity of your condition.
If you would like to learn more about Life Insurance options, visit our Life Insurance Types page or contact our customer care centre at 1-800-350-0126.
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What is my Petro-Points balance?
You can check your Petro-Points balance on-line simply by
logging in to
your account.
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How do I become a Petro-Points member?
Becoming a Petro-Points member is easy. Simply complete the form and you’ll be on your way to earning points!
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Can I use my Petro-Points to buy insurance from Petro-Points Insurance Services?
Unfortunately, you cannot redeem your Petro-Points on our insurance at the moment.
But we are working to build this capacity, so you may soon be able to use your points to purchase insurance products and services.
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Check back often for updates.
