Travel Information
Be informed, be safe.
Knowledge is power. Travel insurance can protect you and your family when you have a medical emergency. But there is a lot more you can do to keep yourself safe. The Petro-Points Insurance Services Travel Information Centre gives you resources, links and advice to help you inform yourself, travel safe and enjoy your vacation, worry-free.
Choose one of the topics below for more information.
UNDERSTANDING YOUR TRAVEL INSURANCE POLICY
Understanding your travel insurance policy can help you use it effectively if you have a medical emergency. The first thing you should do is read your policy carefully, and make sure you understand it. It is your responsibility to ensure that you understand the terms, conditions, limitations and exclusions of your insurance policy. The most important sections to understand are:
Limitations and Exclusions
This section will tell you what is not covered under your policy.
Eligibility
This section tells you who is eligible to be covered under the policy.
Benefits
This section describes what is covered under your policy, including maximum amounts.
Many policies have limitations, waiting periods, or exclusions for pre-existing medical conditions. A pre-existing medical condition is any on-going condition for which you have received medical treatment in the past. If you have a pre-existing condition, you should notify your insurance company and get confirmation in writing that you will be covered for these conditions if you want them covered; otherwise, you might find that a claim resulting from those conditions would not be covered under the policy you purchase.
If there is any part of your policy that is unclear to you, don’t be afraid to ask for clarification. If you have questions about your coverage, contact our customer service centre at 1-800-350-0126 for assistance.
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24-HOUR EMERGENCY TRAVEL ASSISTANCE
Your travel insurance policy includes a 24-hour emergency assistance service that can be accessed worldwide, with a toll-free number or through a collect call.
You should contact the Travel Assistance number listed on your policy as soon as you have a medical emergency. The multilingual staff will initiate a file, so as to monitor your treatment and claims information. They may be able to help you find a hospital or physician in your area, or arrange for transportation to another location, if it is necessary. They can also help explain your coverage details.
To find the emergency Travel Assistance number related to your policy, or to learn more about initiating a claim, visit Claims Information.
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CANADIAN GOVERNMENT RESOURCES AND SERVICES
Bon Voyage,
But... – Information for the Canadian Traveller
Nothing can ruin a trip more than running into unexpected problems, especially
those that could easily have been avoided. This booklet, produced by Foreign
Affairs and International Trade Canada, contains valuable information and advice
for Canadian travellers.
Department of Foreign Affairs and International Trade
This vast resource offers a large amount of information for Canadians travelling
and living abroad, including travel
reports on specific countries and regions
and a special page on travelling
with medication. Also of interest is the Consular
Affairs main page, where you can access travel reports and country profiles.
Travel Medical Clinics in Canada
Travel medical clinics can give you valuable information about health conditions
at your destination and any vaccinations that you might require before going.
A listing of travel medicine clinics in Canada is available from the Canadian
Society for International Health.
How
to Choose Travel Insurance
(Requires Adobe Acrobat)
A brochure from the Financial Services Commission of Ontario.
Security Links:
Health Links:
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PROVINCIAL GOVERNMENT RESOURCES
Your Provincial Health Coverage While You Travel
Each province has different rules about how much coverage you can receive abroad,
how long you may be out of the province and remain covered, and how to claim your
out-of-province expenses.
Check your provincial health plan’s coverage here:
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UNITED STATES GOVERNMENT RESOURCES
Department of State
The U.S. Department of State has a variety of important resources on its website.
Most importantly, be sure to visit their Background
Notes on specific countries
and regions, and other information on travel
and business abroad.
Visa Services
For visa information and assistance, see the following page:
Visa Services
Health Links:
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INTERNATIONAL RESOURCES
World Health Organization
The WHO home page provides access to all its divisions and programs, and links
to other relevant worldwide organizations.
World Bank
The site for the World Bank and its constituent regional and specialized banks,
which together represent the principal multinational sources of funding for developing
countries. The WB group provides substantial support to health, nutrition and
population (HNP) programs, publishes many cross-national reviews, research studies,
and country-specific documents on HNP topics, provides country profiles and,
through its annual World Bank Report, provides a large amount of statistical
information on all the countries of the world.
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INTERNATIONAL CURRENCY CALCULATOR
Bank of Canada Currency Exchange Form
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